Shipping & delivery
Kingplanters delivers all over Europe, so delivery time will vary depending on your country and region, but we stribe to deliver as fast as possible.
Note that our products are of high quality, and also of materials that demand carefull packaging and transport.
When item is in stock they usually are ready for shipping within 1-3 days. Small parcels are delivered within in 3-5 business days, other items via freight forwarding within 7-10 business days. Delivery times can be found on the updated delivery tracking following your order.
"Out of stock"
If the item is not in stock, then it has to be ordered from the manufacturer as soon as we receive your order. Please understand that delivery times are dependent on manufacturer production periods, and therefore subject to change. If this happens, you will be notified via e-mail.
Delivery costs will be calculated during your checkout prosess. We need to calculate weight or measurements of your order to give you the best price and alternativ.
Additional costs may apply for deliveries to countries outside the European Union, for which the seller is not responsible and that shall be borne by the customer. These include possible costs for money transfers charged by banks (e.g., transfer fees, currency conversion fees), import duties, or taxes (e.g., customs).
Dispatch partners & parcel tracking
We exclusively work with large, international carriers, such as DHL, GLS, and DHL Freight, who enable reliable delivery tracking for you as a retail customer.
As soon as an order leaves our warehouse/hub, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. This way, you always know the exact location of your order at all times and have time to prepare for the arrival of your parcel.
The dispatch of goods is carried out by freight forwarding agents. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer.
Transport damages and complaints
Before your order is carefully packed in our warehouse, we check its condition for intactness. In single cases, however, damages may occur during transport. For this reason, we ask you to carefully check if each item is complete and if anything was damaged during transport.
What should you do if damages occurred during transport?
If despite all our care transport damages have occurred, we recommend to decline the delivery or sign the delivery receipt with the note “under reserve”.
To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 3 days. We have the possibility of claiming damages from our carriers within 3 days of delivery, so we kindly ask you for your cooperation.
What should you do if you accepted the delivery despite our recommendation and it turned out to be damaged?
In this case, we ask you to send us digital photos of the damages via e-mail, stating your invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may quickly receive a replacement.
Of course, the above-stated information in no way limits your statutory warranty claims but simply express our plea for your cooperation in the event of transport damages.